HelloCounsel provides AI voice agents designed for personal injury, workers’ compensation, and mass tort law firms. It handles inbound and outbound calls throughout the case lifecycle, including intake, reception, records requests, case-opening updates, and treatment follow-ups. Calls are documented directly in the firm’s case management system in real time, helping teams keep case files updated while reducing the amount of routine phone work handled by staff.
Key Features
-
24/7 Call Coverage: Answer inbound calls and make outbound calls at any time without relying on staff availability.
-
Legal-Specific Voice Agents: Built around the communication workflows used by personal injury, workers’ compensation, and mass tort firms.
-
Beyond Intake: Handle more than new-client intake, including records requests, case updates, treatment calls, and client status checks.
-
Direct CMS Integration: Connect natively with Filevine, Litify, Clio, Smart Advocate, MyCase, and CasePeer through direct API integrations.
-
Real-Time Write-Back: Automatically record every call as a structured note inside the relevant case file.
-
Inbound Call Management: Respond to clients and potential clients consistently while reducing unanswered calls.
-
Outbound Call Workflows: Automate recurring follow-ups and status calls without requiring case managers to make each call manually.
Benefits
-
Free Up Case Managers: Move repetitive calls and follow-ups to an AI voice agent so staff can focus on case management and client needs.
-
Reduce Missed Opportunities: Maintain 24/7 phone coverage for incoming calls and potential new-client inquiries.
-
Keep Records Current: Automatically add call details to case files instead of relying on manual notes and follow-up documentation.
-
Reduce Service Costs: HelloCounsel states that its service costs roughly half as much as legacy answering services such as Ruby, Smith.ai, and Lex at comparable coverage levels.
-
Improve Visibility: Track call activity and outcomes across the firm instead of relying on limited information from traditional answering services.
-
Fit Existing Workflows: Work directly with the case management systems law firms already use, reducing the need for separate call records or manual data entry.
